Frequently Asked Questions
- What parking arrangements are available?
The Grand Atlantic has a 6-level attached parking garage. A 1 bedroom condos will be provided 1 parking permit. A 2 bedroom unit will be provided up to 2 parking permits. The 3 and 4 bedroom condo reservations will receive up to 3 parking passes. Two will be valid for the main garage and the third will be for our overflow lot across the street. The clearance of the garage is 6'7". Overheight vehicles can be accommodated in a surface lot across the street from the resort. Parking is on a first-come first serve basis. In the event the main garage is full, all parking passes are valid in our overflow lot across the street. If you need to bring more vehicles than allowed per our guidelines, additional public area parking is available for a fee. For more information you can contact the City of Myrtle Beach parking division at 843-626-7275. Golf carts and mopeds are not permitted and will not be issued parking passes.
- What is the resort's cancellation policy?
Cancellations received 14 days or more prior to arrival are charged a $25 reservation fee. Cancellations received within 14-days of arrival will forfeit their initial first night's deposit. Monthly reservations require a 60-days notice.
- What happens if a Hurricane is forecast to affect Myrtle Beach?
Under most circumstances our normal 14-day cancellation policy does apply. The resort does not refund for cancellations made due to inclement weather. However, should a mandatory evacuation be ordered, all reservations scheduled to arrive during the evacuation will be canceled and refunded in full. In-house guests will be refunded the unused portion of their stay at the time of evacuation order.
- What is your early departure policy?
All changes to dates of stay must be made prior to check-in at the resort. Once you have received your keys to the condo, your stay dates are set. Regardless of cause, there are no refunds for early departures.
- What is included in the condos?
Each oceanfront condo includes full kitchen, washer/dryer, oceanfront balcony and hi-speed internet. Sheets and towels are provided as well as basic toiletry items such as tissue paper, soap and shampoo. Kitchens are stocked with basic cooking supplies including pots, pans, utensils and silverware. The size of the unit will determine the place-setting provided. Additionally, we provide 1 packet of dishwasher detergent and 1 packet of coffee to get you started. Some common items you may want to bring are paper towels, laundry detergent, coffee and coffee filters, and any cooking supplies that you wouldn't be able to go without.
- Is housekeeping service provided?
Because we want your vacation to be as convenient and comfortable as possible, housekeeping services are provided daily. Each weekday of your stay you will receive a condo-style service which includes fresh towels, trash removal, making up of beds, vacuuming and basic dusting. On weekend days, stayover service is limited to trash removal and fresh towels only. During your stay should you find you need additional housekeeping services, they are available by request at no additional charge. Dishwashing service is not provided.
- Does the resort provide beach supplies such as chairs, umbrellas and towels?
Between Memorial Day and Labor Day, the resort does provide pool towels for your use while on Grand Atlantic property. Chairs and umbrellas for use at the beach can be rented from the Lifeguards stationed along the beach. There is a fee for these rentals and it does very by season. If you trip is for multiple days, it is often cheaper to purchase chairs and/or umbrellas at a local retailer than to rent them from the lifeguards. If you purchase these items and do not have room to take them back home, you are welcome to leave them on property for other guests to find and use.
What is check-in time?
Our check-in time begins at 4pm. Should you arrive prior to 4pm and your assigned condo is clean and ready, you may be able to check-in early, however this cannot be guaranteed. If you arrive early and your room is not ready, the front desk staff will ask for a mobile contact number and will call you as soon as the room is ready for check-in. This allows our guests to begin their vacation without the need to keep checking back with the office to see if their room is ready. During exceptionally busy arrival days such as Saturdays during the Summer, we expect to have most rooms ready for check-in between 4 and 5pm. We understand your vacation time is valuable and when you arrive you are ready to get your vacation started. We are committed to your satisfaction and our primary goal will to ensure your assigned condo meets our cleanliness standards.
- Will I know my room number prior to arrival?
Unfortunately, because the condos are all privately owned, we can never guarantee a room assignment. Several factors can affect room availability including owner use, maintenance, and other unexpected events. Because we can not guarantee room placement, you will not be provided a room number at time of reservation. However, we do allow our guests to select a "preferred" floor range. Currently, the ranges are floors 2-7, 8-15 and 16+. Any room placement requests must be made at time of reservation. All requests are honored based on availability and resort needs. If you have stayed at the resort prior and know a specific room that you would like, you may request it at time of reservation. We make all efforts to honor as many guest requests as possible.
- Do all of the units look the same inside?
The Grand Atlantic is a condominium resort where each unit is owned by an individual. The size and layout of the units will be identical according to unit description, however there will be variances between units based on upgrades done by the individual owners. If you have specific needs regarding in-room amenities or simply want a more upgraded unit, be sure to make those requests at time of booking.
- Does the resort offer shuttle services?
Due to the limited number of units in the resort, we are unable to provide a shuttle service. However, we do maintain relationships with several taxi companies. Should you require transportation to anywhere in the local area, simply call the front desk and they will arrange for the service.
- Is the resort close to any attractions or shopping?
The resort is centrally located near many of Myrtle Beach's most popular attractions and shopping districts. The resort is less than 2 miles from the Myrtle beach airport and the new Market Common shopping district. Broadway at the beach is less than 5 miles away. Downtown Myrtle Beach including the new boardwalk is just 2 miles north. Overall, the Grand Atlantic provides a great location to enjoy the beach and all that the Myrtle Beach area has to offer. Need to know how far we are from a specific attraction not listed here? Give us a call and we'll take care of it.
- What about pets and smoking?
The Grand Atlantic resort is proud to be a smoke free facility. Smoking is not permitted in the units or on the balconies. Designated smoking areas are provided. While the Grand Atlantic appreciates that our 4-legged friends are just as much a part of the family as anyone else, facilities simply do not exist to care for the needs of pets. As such, the resort is pet free. Service animals with proper documentation are permitted.